Refund Policy
Returns and Refunds
At Kingsmere Leather, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple return process.
Return Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- The return request must be made within 30 days of receiving the order.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged due to misuse
- Items returned without original packaging
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue.
